TSUGU theme support

Use this form for questions about the built-in features of the TSUGU Shopify theme or to report a suspected theme defect.

We respond to theme support requests within two business days. Critical confirmed theme defects are prioritized.

Information to include

Begin your message with TSUGU theme support, then include:

• Store URL
• TSUGU version
• Unpublished preview link when possible
• Page and template affected
• Steps to reproduce the issue
• Expected result
• Actual result
• Browser, device, and operating system
• Links to screenshots or a short screen recording
• Relevant app or customization details

Never send account passwords, payment information, customer personal data, private API credentials, or theme access codes through this form.

Standard support includes

• Questions about built-in TSUGU features
• Help locating theme settings
• Reproducing and fixing confirmed TSUGU defects
• Clarification of the TSUGU documentation

Standard support does not include

• Store design or content-entry services
• Custom feature development
• Third-party app, payment, carrier, or service troubleshooting
• Problems caused by merchant custom code
• Shopify platform or account administration issues

We may ask you to reproduce an issue on an unpublished copy of the latest unmodified TSUGU version. Store access is requested only when necessary and through Shopify's approved collaborator workflow.

For setup instructions and frequently asked questions, read the TSUGU theme documentation.